FAQ
Top 10 Garage Door Questions
1. Q: How do I program my garage door openers remote control?
A: Locate the smart button or learn button. It is always on the motor head and always has a small led light right next to it. On Craftsman and Liftmaster openers, the button will be brightly colored, and by the antennae. On a Genie opener it is typically a small black button under the light cover. Finally, a Linear will actually mark the button “learn”. Now that you have located the button the hard word is over. Press and release the smart button. Now press the button on your remote 3-4 times and the door should work. Your remote is now programmed. Do not hold down on the smart button simply press and release. If you find that none of your other remotes work now you may have accidentally cleared out the memory by holding down the smart button instead of releasing it as soon as it was pressed. If this happens, simply follow the instructions for the other remotes. Call Buckeye Doors for further assistance (614) 836-9090.
2. Q: One of my springs broke, should I replace both?
A: It depends, if the “good” spring is the same age as the broken spring then replace both. If you have a “good” spring that is one year old then I would replace just the broken spring. Call Buckeye Doors for further assistance (614) 836-9090.
3. Q: Will my old remotes work on my new opener?
A: Probably not, the frequency the remotes use change every so often. If it is possible we will gladly code them in for you. Call Buckeye Doors for further assistance (614) 836-9090.
4. Q: I purchased a universal remote, but I'm having trouble with it. Any suggestions?
A: Yes replace the universal remote with the model sent from the factory. They work better in almost all instances. Call Buckeye Doors for further assistance (614) 836-9090.
5. Q: I'm getting a new door. Do you just replace the sections?
A: No we replace everything. The tracks, springs, cable, hinges, rollers, and sections. Call Buckeye Doors for further assistance (614) 836-9090.
6. Q: Do you haul away my existing door or opener?
A: Yes, unless the customer requests the item be kept on site. Call Buckeye Doors for further assistance (614) 836-9090.
7. Q: Why is my garage door so noisy?
A: It probably needs lubricated. You can use anything from a good silicone lubricant to a light weight motor oil. Steer clear of WD-40 for this application. Call Buckeye Doors for further assistance (614) 836-9090.
8. Q: Can a steel door be painted?
A: Yes, with a quality latex paint.
9. Q: My opener will only lift the door a few inches before reversing.
A: This sounds like a broken torsions spring. To check this simply look up above your door, you should see either one or two springs on a rod called a shaft. If one of these springs has a separation in them, then you have found your problem. The spring and cable will be hanging from the side of the door. Call Buckeye Doors for further assistance (614) 836-9090.
10. Q: I have to hold down on my wall button to get my door down.
A: If you have to hold down on your wall button to get your door down, your problem lies in the infrared reversing system. It could be as simple as one of the infrareds was bumped with a trash can and needs re-aligned, or you could need parts replaced. Call Buckeye Doors for further assistance (614) 836-9090.